Frequently Asked Questions
Over the 12 years of trading we would hope that you will find your answer to any question you may have, right here in our FAQs – If you do not find your answer please do not hesitate to contact us where we would be pleased to answer any questions.
There are many copper appliance on the market, our Copper is a good match to Kenwood and Swan appliance. – Please call and order a sample, you may be surprised.
We can produce all our glass in panels up-to 3210mm however the delivery of this size would be a problem – currently our website will allow a maximum length of 2400 – If you have a requirement for a larger size please email [email protected]
Delivery is 10/14 working days, at the time of placing your order we will confirm if this is any different.
This depends on the product you have ordered, see below for further information, please beware this information does not take into account public holiday and extremely busy times such as Christmas, in which case we would advise you at the time of placing your order.
- Single Coloured Glass Splashbacks – 10/14 Days
- Bespoke Coloured Glass Splashbacks – 14/21 Days
- Clear Glass Splashbacks 7/10 Days
- Mirrored Glass Splashbacks 21/28 Days
- Splashbacks and Upstand Packages 14/21 Days
- Digitally Printed Glass Splashbacks 21/28 Days
The above are working days, and for calculation purposes the next working day is counted as the 1st day, In all products we endeavour to manufacture and deliver your order sooner than shown above.
We can provide samples these are charged at £15.00 – This may seem a large amount to pay, in some cases we need to mix as much as 1lt. to ensure colour accuracy,we do not profit from samples the benefit to us is that 97% of samples we send out customers return to us. To view our colour and order glass samples please visit the Samples Page
The thickness of the glass used in glass splashbacks for kitchens and shower areas is 6mm you should also note that when the adhesive is applied this will add 2mm, so if you are measuring for a return piece this needs to be deducted.
See our How To Measure Video
Clear Glass splashbacks are 6mm thick. Clear glass splashbacks are manufactured from the same premium LOW IRON glass our Coloured Glass splashbacks are manufactured from. This ensuring that whatever it is you are displaying through the glass will not be marred by the “Green Hue” evident in standard float glass.
Moisture will get anywhere! You can either seal the edges of the glass to prevent this. Moisture will not damage or cause a problem with the coating on the glass, however this could be un-sightly on “Clear Glass Splashbacks” however the benefit of these they can be easily removed and cleaned, just like cleaning your windows.
All our Coloured Glass Splashbacks are provided with enough Adhesive to complete your Order 1 x 310ml Tube of adhesive is supplied per 1M2 of glass ordered.
Our Clear Glass Splashbacks are supplied with Fixing Screws and Cover Caps.
To see the Adhesive and Screw fix method of installation please visit our How To Guides you will find a video explaining the installation of both these fixing methods.
Yes, all our glass products are toughened and heat resistant, furthermore the colourants used in the production of colour coating our glass are water based and are EN71-3 Compliant – Non Toxic and FIRA BS6250
We can produce any size of product to a maximum of 3210 x 2550 – Our website will restrict ordering to a maximum length of 2440 this is due to the courier which delivers our web orders.
If you do require larger panels please email [email protected] our sales team would be happy to assist.
We use Pilkington Low Iron Glass™ this is a glass product which has a lower iron content, which means less of the green evident in normal glass-the glass is ultra clear.
Whatever it is being displayed, you are sure to get a clear crisp image or colour penetration
See here information on Pilkington Low Iron Glass.
Glass upstands are a narrow strip of glass available in any height up to 160mm which can run around the parameter of your kitchen, we do these to a maximum length of 2400mm and in a choice of colour,these are currently only available through our Splashback and Up-stand Package Deals.
Yes! Mirror can not be toughened, we produce toughened Mirrored splashbacks, by having first the glass toughened and then applying the silvering – the result is pretty much as the mirror in your bathroom. – Please Note there are now cheaper alternatives on the market where a Mirror Spray is used, Our Mirrored splashbacks are hand silvered using silver nitrate.
Yes – We can produce this for you, this is produced on a CNC machine to make sure the profile is exact. – We would require a template for us to do this – You can order these through our Bespoke Coloured Splashbacks Page
You can also visit our How To Page which will give you tips on how to make a template.
Our website has been designed and developed with simple transparent pricing structure in mind, you can view any of our products and obtain a price, without providing any personal information. All our prices include Free Delivery, Free Easy Clean Coating Technology and we now include enough Free Adhesive to complete your order.
All our Glass products are bespoke and manufactured to customers size and colour, for this reason payment is required when you place your order.
Trade customers with an agreed Trade Credit Facility payment is within 7 days of Invoice/Completion
If your tiles are secure then the glass can be fitted over the tiles. You will get a much better and neater finish if the glass is fitted directly to your walls especially if your glass is returning on to multiple walls.
Yes, we like to produce the glass with the minimal amount of joints – This is the idea behind coloured glass as opposed to traditional materials.
We can produce shapes like an Inverted “T” Shape and an upside down “U” shape or any other irregular shape we can cut for plug sockets/notches etc,
To order products like this please see our Bespoke Coloured Glass Splashback Range. If you require help on producing templates and / or how to measure please visit our tutorials page where you will find many “How To Guides”
Yes, we can drill and do cut outs for electrical sockets etc, however there are some strict rules regarding cut outs and drill hole
General Rules – Cut Outs in Toughened Glass
Socket cut outs have to be a minimum of 50mm in from the edge of glass and a minimum of 50mm away from each other.
Drill holes need to be a diameter of at least the thickness of the glass, these need to be positioned at least 1.5 x the diameter away from any edge or any other cut out.
- This is a quite complex area if you have a panel that has multiple cut outs, please email us a drawing for approval prior to ordering.
The wall does not need to look pretty as our Coloured Glass is fully coated and you wont see through it, however any rough area will need sanding, if there are high points this can be disguised by using more adhesive, If the walls are newly plastered then they will need priming with a good emulsion or Uni-bond primer/sealer.
We sell Glass Upstands only as part of an order within our Glass Splashbacks and Up-stand Package deals.
Absolutely, The glass has a (10) ten year warranty that it will not fade, discolour, de-laminate, peel or flake.